Privacy & Policy
Introduction
Artistic Awe (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is handled appropriately.
Information We Collect
We collect information from you when you visit our website, make a purchase, subscribe to our newsletter, or contact us. The types of information we may collect include
– Personal Information: Name, email address, phone number, mailing address, payment information, and other details necessary for processing transactions and providing customer support.
– Technical Information: IP address, browser type, operating system, and other technical details related to your visit to our website.
– Usage Information: Pages visited, time spent on the site, links clicked, and other interactions with our website.
How We Use Your Information
We use the information we collect to:
– Process Transactions: To complete your purchases and provide you with the products and services you request.
– Improve Our Website: To understand how our website is used and to improve its functionality and user experience.
– Communicate With You: To send you updates about your order, respond to your inquiries, and provide information about our products and services.
– Marketing and Promotions: To send you newsletters, promotional offers, and other marketing communications (you can opt out of these communications at any time).
How We Protect Your Information
We take the security of your personal information seriously. We implement various measures to protect your information, including:
– Encryption: Using Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission.
– Access Controls: Restricting access to personal information to authorized personnel only.
– Data Retention: Retaining personal information only as long as necessary to fulfill the purposes for which it was collected.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below
-Service Providers: We may share your information with third-party service providers who assist us with our operations, such as payment processing, shipping, and marketing. These providers are contractually obligated to protect your information and use it only for the services they provide
-Legal Requirements: We may share your information with third-party service providers who assist us with our operations, such as payment processing, shipping, and marketing. These providers are contractually obligated to protect your information and use it only for the services they provide
-Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
Your Choices and Rights
You have the right to:
-Access Your Information: Request a copy of the personal information we hold about you.
-Update Your Information; Correct or update your personal information if it is inaccurate or incomplete.
-Delete Your Information: Request the deletion of your personal information, subject to certain legal exceptions.
-Opt Out of Marketing: Unsubscribe from our marketing communications at any time by following the instructions in the communication or contacting us directly.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
– Email: [email protected]
– Phone: +1 (346) 606-7575
Thank you for choosing Artistic Awe. We value your privacy and are committed to protecting your personal information.
Returns and Refund Policy Page Content
No Returns or Refunds
At Artistic Awe, we take great pride in the quality and craftsmanship of our hand-painted masterpieces. Due to the custom nature of our products, we do not accept returns or offer refunds for any paintings once they have been purchased.
Damaged Shipments
If your painting arrives damaged, we are committed to ensuring you receive a replacement of the same picture. Please follow the steps below to facilitate the replacement process:
- Report the Damage: Contact us within 7 days of receiving your painting. Provide us with your order details and photographic evidence of the damage.
- Return the Original Painting: The original damaged painting must be returned to us before we begin work on the replacement. We will provide you with instructions on how to return the painting safely.
- Replacement Timeline: Once we receive the damaged painting, our artists will begin repainting the replacement. Please allow up to 1.5 months for the repainting and shipping of your replacement painting.
Replacement Process
– Contact Information: Email us at [email protected] or call us at +1 (346) 606-7575 to report the damage and initiate the replacement process.
– Shipping Instructions: We will provide detailed instructions for returning the damaged painting, including the shipping address and any necessary labels.
– Confirmation and Updates: We will confirm receipt of the damaged painting and keep you updated on the progress of your replacement.
Important Notes
– Condition of Returned Painting: The original painting must be returned in its received condition to qualify for a replacement.
– Shipping Costs: We will cover the shipping costs for returning the damaged painting and sending the replacement.
We are dedicated to ensuring your satisfaction and appreciate your understanding of our policies. If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for choosing Artistic Awe!