Returns and Refund
No Returns or Refunds
At Artistic Awe, we take great pride in the quality and craftsmanship of our hand-painted masterpieces. Due to the custom nature of our products, we do not accept returns or offer refunds for any paintings once they have been purchased.
Damaged Shipments
If your painting arrives damaged, we are committed to ensuring you receive a replacement of the same picture. Please follow the steps below to facilitate the replacement process:
1. Report the Damage: Contact us within 14 days of receiving your painting. Provide us with your order details and photographic evidence of the damage.
2. Return the Original Painting: The original damaged painting must be returned to us before we begin work on the replacement. We will provide you with instructions on how to return the painting safely.
3. Replacement Timeline: Once we receive the damaged painting, our artists will begin repainting the replacement. Please allow up to 1.5 months for the repainting and shipping of your replacement painting.
Replacement Process
– Contact Information: Email us at [email protected] or call us at +1 (346) 606-7575 to report the damage and initiate the replacement process.
– Shipping Instructions: We will provide detailed instructions for returning the damaged painting, including the shipping address and any necessary labels.
– Confirmation and Updates: We will confirm receipt of the damaged painting and keep you updated on the progress of your replacement.
Important Notes
– Condition of Returned Painting: The original painting must be returned in its received condition to qualify for a replacement.
– Shipping Costs: We will cover the shipping costs for returning the damaged painting and sending the replacement.
We are dedicated to ensuring your satisfaction and appreciate your understanding of our policies. If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for choosing Artistic Awe!